Last updated: 15/04/2026

Under UK consumer law, if you purchase from us online, you have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason. To exercise your right to cancel, you must notify us within this period by contacting:

info@maisonmanni.com

Once you have informed us, you must return the goods within 14 days. Further details on returns, refunds, and your rights can be found on our Returns & Refunds page.

At Maison Manni, we hope your order arrives exactly as intended.
This page explains your rights and our policy regarding returns and refunds.

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1. Your Right to Cancel (Change of Mind)

If you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

To exercise this right, you must notify us within this period by contacting:

info@maisonmanni.com

Once you have informed us, you must return the goods within 14 days.

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2. Condition of Returned Items

For change-of-mind returns, items must be returned:
• unused
• unlit
• in their original packaging
• in a resaleable condition

You may handle the goods only as necessary to inspect them.

If an item is returned used, damaged, or not in its original condition, we may reduce the refund to reflect any loss in value.

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3. Return Shipping (Change of Mind)

If you are returning an item due to a change of mind:
• You are responsible for the cost of return shipping
• Returned items remain your responsibility until they reach us

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

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4. Refunds

Once we receive your returned item, or proof that it has been sent back, we will process your refund within 14 days.

Refunds will be made to your original payment method.

If your cancellation is valid, we will also refund the original standard delivery cost.
If you selected a premium or express delivery option, only the standard delivery cost will be refunded.

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5. Faulty, Damaged, or Incorrect Items

If your order arrives:
• faulty
• damaged
• not as described

please contact us as soon as possible at:

info@maisonmanni.com

Include your order number and, where possible, photographs.

In these cases:
• You are entitled to a repair, replacement, or refund
• We will cover reasonable return shipping costs

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6. Your Legal Rights

Nothing in this policy affects your statutory rights.

Under UK consumer law, if goods are faulty, not as described, or not fit for purpose, you may have the right to:
• reject the goods and receive a full refund (within 30 days)
• request a repair or replacement
• request a refund if a repair or replacement is not possible

These rights are separate from and in addition to your change-of-mind cancellation rights.

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7. How to Request a Return

To request a return, please contact:

info@maisonmanni.com

Include:
• your full name
• order number
• the item(s) you wish to return
• the reason for return

We will respond with the next steps.

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8. Contact

For all returns and refund enquiries:

info@maisonmanni.com