Last updated: [15 April 2026]

Maison Manni (“we”, “us”, “our”) operates this website and store to provide you with products, services, and a considered shopping experience.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, sign up to our emails, or otherwise interact with Maison Manni.

If there is any conflict between this Privacy Policy and our Terms & Conditions in relation to personal data, this Privacy Policy will apply.

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1. Who we are

Maison Manni is the data controller of your personal information for the purposes of applicable data protection law.

Contact email: info@maisonmanni.com
Business address: Unit 5 Wabblegate, Blackgate Lane, Pulborough, West Sussex, RH20 1DF

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us using the details above.

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2. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information you provide directly
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Account information, if you create an account
• Any information you include when you contact us

Payment and transaction information
• Purchase details
• Payment method information
• Transaction status
• Refund and return details

We do not store your full payment card details ourselves. Payments are processed through secure payment providers.

Information collected automatically

When you visit the website, we and certain service providers may automatically collect information such as:
• IP address
• Browser type
• Device type
• Operating system
• Referral source
• Pages viewed
• Time spent on the site
• Cart activity
• Interactions with emails, ads, or website features

This may be collected through cookies and similar technologies. Shopify provides tools for merchants to configure privacy settings, cookie banners, and policy disclosures, but merchants remain responsible for ensuring the policy accurately reflects their own practices. 

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3. How we collect your information

We collect personal information:
• directly from you
• automatically when you use our website
• from Shopify and our service providers
• from payment processors, delivery partners, and other vendors involved in running our store
• from marketing and analytics partners, where applicable

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4. How we use your personal information

We use your personal information to:

Fulfil orders and provide our services
• process payments
• prepare and ship orders
• communicate about your purchase
• manage returns, refunds, and exchanges
• maintain customer accounts where applicable

Provide customer support
• respond to questions and requests
• resolve delivery, product, or account issues

Improve the website and services
• understand how people use our site
• improve navigation, performance, and design
• develop our products and services

Marketing
• send newsletters, updates, and promotional communications where you have opted in or where we are otherwise permitted by law
• measure the performance of our emails and marketing

Security and fraud prevention
• detect and prevent fraudulent or malicious activity
• protect our customers, website, and business

Legal and administrative purposes
• comply with legal obligations
• keep accounting and tax records
• establish, exercise, or defend legal claims

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5. Our lawful bases for processing

If you are in the UK or EEA, we rely on one or more of the following lawful bases under data protection law:
• Contract: where processing is necessary to fulfil your order or provide our services
• Legal obligation: where we must comply with legal or regulatory requirements
• Legitimate interests: where we use personal data to operate, improve, and protect Maison Manni, provided those interests are not overridden by your rights
• Consent: where we rely on your consent, such as certain marketing activities or non-essential cookies

The ICO says your privacy notice should explain the lawful bases you rely on where relevant. 

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6. Marketing communications

If you subscribe to our emails, we may send you updates about Maison Manni, products, launches, and selected news.

You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.

If you opt out of marketing, we may still send you service-related communications, such as order confirmations or important updates about a purchase.

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7. Cookies and similar technologies

We use cookies and similar technologies to:
• make the site function properly
• remember preferences
• understand traffic and site usage
• improve performance
• support marketing and advertising, where permitted

Some cookies are essential to the operation of the store. Others are optional and will only be used where required consent has been obtained.

The ICO says non-essential cookies require clear consent, and refusing them should be as easy as accepting them. 

You can manage cookies through our cookie banner and, in some cases, through your browser settings.

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8. How we share personal information

We may share personal information with trusted third parties where necessary to run our business and provide our services, including:
• Shopify, which hosts and powers our store
• payment processors
• delivery and fulfilment providers
• IT, website, and cloud service providers
• analytics providers
• email and marketing service providers
• professional advisers, such as accountants, legal advisers, and insurers
• regulators, courts, law enforcement, or other authorities where required by law

Shopify states that information submitted through your store is transmitted to and shared with Shopify in order to provide and improve the services, and merchants can configure privacy settings from Shopify admin. 

We may also share information:
• where you direct us to do so
• in connection with a sale, merger, or restructuring of our business
• where necessary to protect our rights, customers, or operations

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9. Shopify and third-party services

Our store is hosted by Shopify. Shopify processes personal information to provide the platform and related services. Shopify also provides privacy tools, but remains separate from Maison Manni for its own processing activities. Shopify’s help documentation explains that merchants are responsible for their own compliance and privacy policy accuracy, while Shopify also processes certain customer data for platform functions and enhanced privacy settings. 

We may also use third-party services such as social media platforms, embedded content providers, analytics tools, and marketing tools. These third parties may collect or process personal information under their own privacy policies.

Where our website links to or embeds third-party services, including Spotify, Instagram, TikTok, or other platforms, those services may collect information about your interaction with them. We do not control those third-party privacy practices.

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10. International transfers

Some of our service providers may process personal information outside the UK or EEA.

Where personal information is transferred internationally, we rely on appropriate safeguards, such as adequacy regulations or approved contractual safeguards, where required by law. The ICO says privacy notices should explain international transfers where they occur, and Shopify notes that customer data may be transferred internationally through its services. 

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11. Data retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
• to fulfil orders
• maintain financial and tax records
• resolve disputes
• enforce agreements
• comply with legal obligations

Retention periods will vary depending on the type of information and the reason we hold it.

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12. Security

We use reasonable technical and organisational measures to protect personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

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13. Children’s data

Our website and services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.

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14. Your rights

Depending on where you live, you may have the right to:
• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your information
• object to certain processing
• request restriction of processing
• request portability of your information
• withdraw consent where processing is based on consent
• complain to a data protection regulator

If you are in the UK, you can also complain to the Information Commissioner’s Office. The ICO says privacy notices should tell people what rights they have and how to exercise them. 

To exercise any of your rights, please contact us at info@maisonmanni.com

Shopify also provides tools and guidance for processing customer data requests, but you remain responsible as the merchant for complying with applicable privacy laws. 

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15. Complaints

If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue.

If you are not satisfied, you may have the right to lodge a complaint with the relevant supervisory authority.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

Any updates will be posted on this page, and the “Last updated” date will be revised.

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17. Contact

If you have questions about this Privacy Policy or want to exercise your rights, please contact:

Maison Manni
Email: info@maisonmanni.com
Address: Unit 5 Wabblegate, Blackgate Lane, Pulborough, West Sussex, RH20 1DF